7 days until ECMW - Register

ICBI Event

Dates : 12-15 May 2020
Venue : Royal Lancaster Hotel, London

Networking / Social events

At ECMW NETWORKING is a vital part of the learning experience.  With over 700 senior attendees, this is the one event where you not only learn and hear from leading gurus and case studies but also meet and network with likeminded peers.

Based on your feedback, we have developed further facilitated networking opportunities at the 2008 meeting which include:

Sector-focused “roll up your sleeves” discussions
You told us you would like to focus in on sector specific issues, so join one of the discussion tables with a glass of champagne and discuss the challenges and experiences in Retail; Financial Services; Public Sector; B2B; IT and Leisure. These discussion tables provide you with the ideal place to meet face-to-face with some of the key speakers in small groups of about 12 people. You will be able to choose from the topics, and discuss any specific issues and ideas that have arisen over the course of the day in a highly personal and interactive environment. This is a unique opportunity to combine highly targeted networking with intensive and constructive troubleshooting. Relax with a chilled glass of champagne and ease your way into the evening's entertainment.

Choose from one of the following expert speaker tables:

  • Financial Services: David McQuillen, Credit Suisse
  • Retail: Michelle Gloder, Comet
  • B2B: Guido Häring, Microsoft
  • Leisure: Mike Ashton, Hilton Hotels
  • Public Sector: Jane Eckford, Liverpool Direct
  • IT: Robert Stephens, The Geek Squad
  • Customer Experience: Moira Clark, The Henley Centre For Customer Management

Strategy in practice roundtables
Speaker case study followed by facilitated Q&A; and finished off with time for networking and discussion with your peers over a coffee

Peer Discussion Breaks
You told us the event makes you feel so inspired and excited about great customer focus, you just want to tell someone and share your feelings! So take a moment to discuss your thoughts and experiences with a fellow attendee or two.

Cocktail Party
A chance to relax, have a drink and meet fellow customer-focused professionals.

Unrivalled networking opportunites Unrivalled networking opportunites