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ICBI Event

Dates : 12-15 May 2020
Venue : Royal Lancaster Hotel, London

Event reviews

"I really enjoyed the conference and the excellent quality of the speakers. I have recommended the event to everyone here at IKEA and at Head Office in Sweden. Thanks again for a really inspiring 3 days."

Michael Hay
IKEA

"The European Conference on Customer Management is among the best I have participated in since I started this work in 1988. I gained enormous value as both a presenter and as a delegate. Thank you again for such a wonderful experience."

Jill Griffin
Author
Customer Loyalty: How to Earn It, How to Keep It

"I've been involved in some way or another in every one of these conferences to date and I thought this year's European Conference on Customer Management was without doubt the best yet. Well done."

Christopher Daffy,
Founder
The Academy of Service Excellence

"A great conference with truly inspirational and thought provoking speakers that will give you many ideas for your customer treatment strategies"

Stephen Fearon
ORACLE

"The ability to hear the best leaders in strategy in the world at one event"

Colin Haggerty
MARKS & SPENCER

"Ability to listen to some of the world's leading speakers on the core things that matter in customer service"

Jason Vivian
HBOS FINANCIAL SERVICES

"Quality time outside of work to really think 'customer'"

Yvonne Pinner
PEUGEOT MOTOR CO. PLC