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ICBI Event

Dates : 12-15 May 2020
Venue : Royal Lancaster Hotel, London

Book Reviews

The Best Service is No Service (March 2008)

Author :Bill Price & David Jaffe

301 Ways To Have Fun At Work (March 2008)

Author :Dave Hemsath & Lesley Yerkes

The Ultimate Question (March 2008)

Author :Fred Reichheld

The Ultimate Question: Driving Good Profits and True Growth

Microtrends: The Small Forces Behind Tomorrow's Big Changes (February 2008)

Author :Mark Penn and E. Kinney Zalesne

Microtrends: The Small Forces Behind Tomorrow's Big Changes

Authenticity. What Consumers Really Want (February 2008)

Author :James H. Gilmore and B. Joseph Pine

Authenticity. What Consumers Really Want

First, break all the rules (February 2008)

Author :Marcus Buckingham and Curt Coffman

First, break all the rules: What the world's greatest managers do differently

Chief Customer Officer by Jeanne Bliss (February 2008)

Book Review: Chief Customer Officer by Jeanne Bliss

Who Moved My Cheese

Who Moved My Cheese

Marshal Goldsmith EC

Marshal Goldsmith EC

The Spirit To Serve

The Spirit To Serve

Moose On The Table

Moose On The Table

Rob Lawton

Rob Lawton

Made to Stick

Made to Stick

Six ways to be Sticky

Six ways to be Sticky

the Dip

the Dip

Speed of Trust

Speed of Trust

What Customers Want, by Anthony Ulwick

What Customers Want, by Anthony Ulwick

Build Your Customer Strategy

A Guide to Creating Profitable Customer

The Must-Have Customer

Seven steps to winninf the customer you haven’t got

Creating competitive Advantage

Give customers a reason to choose you over your competitors

Customer Service Training 101

Quick and easy techniques that get great results

The Paradox of Choice: Why More is less

The Paradox of Choice: Why More is less

Blink: The Power of Thinking Without Thinking

Blink: The Power of Thinking Without Thinking

It’s Your Ship. Management techniques from the best damn ship in the Navy

It’s Your Ship. Management techniques from the best damn ship in the Navy

In the future other book reviews will become available. Please use the link below to request updates.