Review of Operational Excellence In Payments that took place in November 2009

ICBI's FIRST ANNUAL OPERATIONAL EXCELLENCE IN PAYMENTS CONFERENCE VOTED A HUGE SUCCESS BY THOSE WHO ATTENDED

Over 100 attendees gathered in London for ICBI's first annual Business & Operational Excellence In Payments event. All the key players in the industry were represented – banks; corporate treasuries; leading industry consultants; card companies; infrastructures; technology partners; industry associations and new payments providers. The level of debate and interaction amongst attendees was unparalleled; the issues covered were wide ranging and highly topical, including

The need for a clear business model: what sort of payments provider do you want to be and how do you deliver that vision?

what sort of payments provider do you want to be and how do you deliver that vision?

The urgent need to integrate your business strategy with your IT strategy.

What sourcing decisions are right for your business model?

Understanding your true payments cost base and findingways to drive those costs down

Measuring profitability of your payments activities.

Assessing where you can improve internal efficiencies in yourpayments business.

Practical measures to streamline the payments value chain: where can you achieve process and systemsimprovements?

Effective operation risk management in transaction banking

Payments product innovation: if you don’t innovate, who is going to eat your lunch?

Pricing: moving away from product centric pricing to customer centricpricing

What lessons can transaction banks learn from otherindustries?

Adopting innovative channels for cheaper delivery of payments.

Joining up the pieces of your bank to generate efficienciesand enhance revenue over the long term.

£200

Over 40 leading industry speakers including:

Tony Richter Strategic Business Development, Global Payments and Cash Management HSBC	Harold Young Managing Director and the Global Head of the Payments Franchise DEUTSCHE BANK
Raffi Basmadjian Deputy Treasurer FRANCE TELECOM TREASURY	Robert Heisterborg Global Head, Payments & Cash Management ING WHOLESALE BANKING PRODUCTS
John Gleason EMEA Regional Treasurer DELL	Rajesh Mehta Treasury and Trade Solutions Head, Europe Middle East & Africa (EMEA), Global Transaction Services CITI
Niclas Storz Partner and Head of Transaction Banking and Payments Area THE BOSTON CONSULTING GROUP	Sergio Costantini Chief Operating Officer, Global Transaction Banking BANCO SANTANDER

TESTIMONIALS

“Great first conference on Operational Excellence. First class agenda.”
Jack Jared, CITI

“Addressed the topics that matter.”
Sander Cok, ING

“Beyond value for money”
Rajiv Nair, SunTec

“Great information!”
Dawn Mthombeni, Standard Bank Of South Africa

“Very relevant – very interesting”
Marianne Madsen, Danske Bank

“A good mix of banks, suppliers and corporate customers”
Hans Ganer, Danske Bank

“Great update on the market”
David Armstrong, CapGemini

“Very interesting and actually some new points of view”
Monica Hallander, BGC

“Good mix of subjects: bringing banks and corporates together in discussion is hugely valuable”
Patricia Vigors, HSBC

ICBI produce the flagship International Payments, the leading payments event in the market. This timely and highly practical two day conference on Operational Excellence in Payments began to take shape at International Payments this year. Senior level payments executives from across the globe told us that what they needed was an event that examined the real issues around reducing costs and achieving operational efficiency in payments. We are delighted to be bringing this event again in 2010 – the only event in the market that focuses on this vitally important issue.

International Payments is the leading payments event in the market. Now in its 18th year, it attracts 500+ senior executives from banks; corporations; technology and infrastructure providers; regulators and service providers from around the globe. We also produce leading industry events on the Single Euro Payment Area; the Payment Services Directive; Payments Asia; Payments Middle East; Payments Central and Eastern Europe; Migrant Remittances amongst many others. We have a proven track record in bringing business critical information to our delegates and facilitating outstanding networking opportunities.