The European Customer Management World 2008

51 weeks until ECMW 2008 - Register

Dates : 12-15 May 2008 Venue : Royal Lancaster Hotel, London

Customer Experience Summit - 12 May 08
Main Conference: 13-14 May 08
Customer Experience Workshop: 15 May 08

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Putting The Customer At The Heart Of The Business

There is no other event to provide you with such a line-up of inspiring customer-focused keynote speakers:

Stephen Covey, Principles-Focused Business & Customer Management Guru	Sir Richard Branson Chairman & Founder THE VIRGIN GROUP	Ken Blanchard, Co-Author of “The One Minute Manager”, “Raving Fans” & “Leading At A Higher Level”
Daniel Pink, Acclaimed Business & Customer Trend Analyst & Author	Professor Gerald Zaltman, Joseph C. Wilson Professor of Business Administration Emeritus, HARVARD BUSINESS SCHOOL	Fred Reichheld, The World’s Leading Loyalty & Advocacy Expert

In addition to the inspiring keynote speakers, ECMW also brings you top corporate case studies for practical learning. 45+ speakers will share their insights into how to put the customer at the heart of your business.
We are pleased to announce some fantastic new speakers to the 2008 ECMW programme:

Award Winner Of UK Customer Experience Awards 2007 confirmed to speak on 12th May!
Bromford Housing Group won the prestigious award for customer experience. They beat many many entrants to the top prize and the judges were particularly impressed with how well a highly committed staff actively engage with their customers and deliver very high levels of service. You will hear the first hand what the recipe for success is at ECMW 2008.

Customer Experience Workshop ( 15th May) US Case Study Speakers Confirmed
Top customer experience gurus Chris Daffy and Lou Carbone will be joined by two highly experience speakers from Penske Truck Leasing ( A Global moving and fleet business) and H&R Block ( A Global financial services company) who will delve into their experiences and provided you with practical learning on how to improve your customer experience

And Another Customer Award Winner….
Clive Hutchinson from Cougar Automation, winner of the manufacturing and engineering category of the UK Customer Experience Awards, will join us to share his insights into how to focus on your people’s strengths to create a unique organisation and fantastic customer service.

New research by Harding & Yorke
Harding & Yorke will present their new research which demonstrates a proven correlation between how you deal with your customers and profitability. Something we all can’t afford to miss!

Together with the pre-eminent event advisory board, we have spent many months researching with the customer industry to develop the 2008 event. We have put together many exciting new formats and features to make your experience more interactive and learning-rich. Take a look at The Highlights And Key Themes for further details of the unrivalled programme, speakers and features.

ECMW 2008 provides you with the ultimate event to meet and be inspired by the gurus in customer management and business leadership as well as implement learning into your business from leading corporations.